Commercial Bank Job Vacancies 2026 in Call Operations Supervisor (Inbound and Outbound). Interested candidates can be apply for this opportunities.
Requirements
- Preferably below 35 years..
- Pass G.C.E. O/L or equivalent with a “C” pass for English.
- Passed minimum of one main subject at G.C.E. A/L or equivalent.
- A minimum of two (02) years of experience in customer service, a supervisory role or a call center environment is essential.
- Exceptional oral and written communication skills (Trilingual proficiency is a plus).
- Possess a smart and outgoing personality.
- Strong negotiation and problem solving abilities.
- Proficiency in MS Office Applications, mainly MS Word, Excel and PowerPoint.
- Tech savvy with knowledge of telephone equipment and relevant computer programs.
- Familiarity with performance evaluation procedures and skills in quality assurance and data analysis.
- Results oriented mindset and ability to perform under pressure.
- Strong organizational, leadership, coaching, training and motivating skills.
- Willingness to work extended hours, including weekends and holidays.
